Compliance at Zephyr Health
Zephyr Health is committed to maintaining the highest ethical, clinical, and legal standards in every aspect of our work. We follow all applicable state and federal laws to protect your privacy, dignity, and rights throughout your care. Our compliance efforts support a safe, transparent, and accountable treatment environment.
Your Rights as a Client
Every person who receives care at Zephyr Health is entitled to fair and respectful treatment. You have the right to:
- Be treated with dignity, respect, and consideration
- Receive treatment that aligns with your individual needs and goals
- Participate in decisions about your treatment plan and care
- Consent to or refuse treatment at any time
- Live in a clean, safe, and humane environment if enrolled in residential services
- Have your treatment records kept confidential
- Review and request changes to your medical records
- Be protected from physical, sexual, or verbal abuse, exploitation, or harassment
- Receive clear explanations of services, fees, and charges
- Be informed of treatment options and their potential risks and benefits
- Seek second opinions or legal advice about your care
- File grievances or suggest changes to policies and services without retaliation
- Be informed of your legal rights at the start of services
- Transfer to another provider when clinically appropriate
- Receive care in the least restrictive setting necessary for your safety and recovery
If you have questions or concerns about your rights, you are encouraged to speak with a member of your treatment team at any time.
Privacy and Data Protection
We follow all HIPAA regulations to protect your personal health information. For more details on how we handle your data and what your privacy rights include, please see our HIPAA Policy and Privacy Policy.
Accessibility and Equity
We strive to make all services and digital content accessible to everyone. To learn more about how we support equal access across our website and programs, visit our Accessibility Page.
Ethical Standards and Staff Conduct
All Zephyr Health staff are trained in professional ethics, confidentiality, and client-centered care. We are committed to maintaining an environment free from discrimination, coercion, or mistreatment. Reports of misconduct are taken seriously and reviewed according to our internal policies and applicable laws.
Grievance Process
If you feel that your rights have been violated or you have concerns about the care you are receiving, you have the right to file a grievance. You can speak with your treatment provider directly or request to contact our compliance team.
To file a formal grievance, please email [email protected] with a summary of your concern. All complaints will be reviewed promptly and confidentially, and you will not be penalized for raising a concern.
Ongoing Commitment to Compliance
Zephyr Health regularly reviews and updates our policies to stay in alignment with current laws, clinical best practices, and the evolving needs of our clients. We are committed to transparency and accountability in all we do, and we welcome feedback from clients, staff, and partners to help us improve.